Refund policy

Return and Refund Policy

Effective Date: 23 July 2026

YESHWIN EXPORTS – Return and Refund Policy

Thank you for shopping with YESHWIN EXPORTS.

We are committed to providing quality products and ensuring customer satisfaction. Every order is carefully inspected before dispatch. If you receive a product that is defective, damaged, or different from what you ordered, we will work with you to resolve the issue as quickly as possible.

1. Returns (Domestic & International Orders)

Returns are accepted only if the product received is:

  • Defective or damaged upon delivery;

  • Incorrect or different from the product ordered; or

  • Otherwise eligible for return under applicable consumer protection laws.

To request a return, you must:

  • Contact us within 3 days of receiving your order.

  • Email us at yeshwinexports@gmail.com.

  • Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label (where applicable).

All return requests are subject to review and approval by YESHWIN EXPORTS. Once approved, we will provide return instructions.

Returned products must:

  • Be unused and in their original condition, except where the defect or damage is the reason for the return.

  • Be returned with the original packaging, where reasonably possible.

  • Include all accessories, manuals, certificates, tags, invoices, and any other items supplied with the order.

Domestic Orders (India)

For approved returns involving defective, damaged, or incorrect products, YESHWIN EXPORTS will provide appropriate return shipping instructions. Where feasible, we may arrange return pickup or reimburse reasonable return shipping costs.

International Orders

For approved returns due to defective, damaged, or incorrect products supplied by YESHWIN EXPORTS, we will provide an appropriate resolution in accordance with this Policy.

For all other approved returns, customers are responsible for return shipping costs, customs duties, import taxes, brokerage fees, and any other applicable charges unless otherwise required by law.

After inspecting the returned product, YESHWIN EXPORTS may, at its sole discretion, provide one or more of the following remedies, as appropriate:

  • Replacement of the product;

  • Repair (where applicable);

  • Full or partial refund;

  • Store credit; or

  • Any other reasonable resolution based on the circumstances and product availability.

2. Refunds

Once we receive and inspect the returned product, we will notify you by email regarding the outcome of your refund request.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Approved refunds will generally be initiated within 5–10 business days after we receive and inspect the returned product.

  • The time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.

Shipping charges, customs duties, taxes, payment processing fees, and other non-refundable service charges are generally not refundable unless:

  • The return is due to our error;

  • The product was defective, damaged, or incorrect; or

  • A refund is otherwise required under applicable law.

3. Non-Returnable Items

Unless received damaged, defective, or incorrect, the following items cannot be returned or refunded:

  • Products that have been used, worn, installed, altered, or damaged after delivery due to customer handling.

  • Customized, personalized, made-to-order, or specially manufactured products.

  • Products returned without prior authorization from YESHWIN EXPORTS.

  • Products returned after the applicable return period, unless required by applicable law.

  • Gift cards, digital products, downloadable products, software licenses, or any other products specifically identified as non-returnable on the applicable product page.

4. Order Cancellation

Orders may be cancelled within 12 hours of placement by contacting us at yeshwinexports@gmail.com, provided the order has not yet been processed for shipment.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

If a cancelled order has already been shipped, it will be handled in accordance with this Policy.

5. Exchange Policy

5.1 Domestic Orders (India)

Eligible products may be exchanged for another size, colour, or the same product (subject to availability) where:

  • The product is defective or damaged;

  • An incorrect product was supplied; or

  • Another exchange is approved by YESHWIN EXPORTS.

Exchange requests are subject to prior approval.

5.2 International Orders

Exchanges are generally not offered for international orders.

If an international return is approved, customers may place a new order after the refund for the returned product has been processed, unless another solution is agreed upon by YESHWIN EXPORTS.

6. Contact Us

If you have any questions regarding this Policy or require assistance with a return, refund, cancellation, or exchange, please contact us:

YESHWIN EXPORTS
Nellore, Andhra Pradesh, India

Email: yeshwinexports@gmail.com
Phone / WhatsApp: +91 85209 39941